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Syncing difficulties with Samsung and Windows 10

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‎01-11-2020 04:32 - last edited on ‎01-13-2020 12:00 by Fitbit Moderator

‎01-11-2020 04:32 - last edited on ‎01-13-2020 12:00 by Fitbit Moderator

have tried with Samsung and tried to search for the "syncing place" in Windows 10 also but nothing.

 

Moderator edit: Subject for clarity 

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‎01-13-2020 07:24 - edited ‎10-08-2024 07:55

‎01-13-2020 07:24 - edited ‎10-08-2024 07:55

Hi there @Run7, welcome to the Community Forums. I'm sorry for the late response. Thanks for taking the time troubleshoot the syncing difficulties prior to contacting us. 

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

I'd like you to confirm if you've followed all the steps provided in the help article: Why won't my Fitbit device sync?

If so, let's try turning off Background Restrictions/Limitations: Phone settings > Apps & Notifications > Fitbit app > Background restrictions or Background limits.

Then, disable battery limitations:

  1. Go to Settings > Apps > Fitbit app > Advanced > Battery > Battery optimization
  2. Change view to All apps
  3. Search for Fitbit app
  4. Choose Not optimized

Please give the steps above a try to improve syncing with your tracker. Keep me posted, I'll be around. 

Maria | Community Moderator, Fitbit


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