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Device not tracking treadmill exercise

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‎01-12-2020 04:34 - last edited on ‎01-13-2020 12:31 by Fitbit Moderator

‎01-12-2020 04:34 - last edited on ‎01-13-2020 12:31 by Fitbit Moderator

I've been going to cardiac rehab and my fitbit has no problem tracking my exercise. I get on the treadmill and it tracks fine. When I get on my treadmill at home the fitbit shows no workout. I do the same speed and time.

 

Moderator edit: Subject for clarity 

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‎01-13-2020 12:31

‎01-13-2020 12:31

Hi @Catsailr, welcome to the Community Forums!

 

Thanks for bringing this to my attention and the details that were shared in your post. Let me share with you that Fitbit devices can potentially miss steps if you're walking on a treadmill desk at a very low speed, therefore, since the device doesn't count all the steps the activity will not be recorded either. We've determined that Fitbit device will provide greatest accuracy if the user is wearing it clipped on their mid-section and walking at least 2 mph. 

 

Let me know if you have any additional questions.

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