Syncing error with samsung 9+

[MistyIonicUser]

 My ionic was syncing fine with my new samsung 9+.  Now I can't get it to sync.   I googled it and tried restarting bluetooth,  restarting the watch,  and re charging it (it is 50%+ charged and no luck.   Suggestions? 

[Mark2018]

Hi

When restarts and factory reset didn't help, maybe Fitbit-support can help.

Regards

Mark

[Julia_G]

Hi, @MistyIonicUser, occasional syncing issues affect most trackers from time to time.  If it synced before it is highly likely that it will sync again.  My guess is that it will simply resolve itself. As long as you can sync within a week you should not lose any data.

If you are impatient to get it to sync (perfectly understandable!) usually the best way is a restart.  I appreciate that you have already tried this, but trying again (possibly a few times) can help.  After each restart immediately try to force a sync.

Another thing you could try is to set it up as a replacement tracker.  Please do NOT remove it from your account first as that can create more problems -- setting it up as a replacement tracker has the same effect as removing it and re-adding it; the advantage is that if the process fails the tracker is still attached to your account.  If you remove it from your account you may be in the position of trying to re-add a tracker that doesn't want to sync...

As you are probably aware, the 9 and 9+ are not currently on the Fitbit supported devices list, so you may get that standard answer.  However, they are largely unchanged from the 8, which is supported.  I personally have a Samsung Galaxy 9 and can confirm that it works.  I think not being supported is very unlikely to be the source of your problem.