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Syncing error

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‎05-08-2018 09:21

‎05-08-2018 09:21

I did a factory reset on my device to clear all data. Since then it is giving an error that Data not cleared Sync and try again with a big red cross on the Ionic screen. When I try to use Sync now option from my Android Phone the notification says Fitbit Sync Service: Last Synced Unavailable.

 

Device is hung on this error even after several restarts.

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Accepted Solutions

‎05-08-2018 10:42

‎05-08-2018 10:42

@RavindraB wrote:

I did a factory reset on my device to clear all data. Since then it is giving an error that Data not cleared Sync and try again with a big red cross on the Ionic screen. When I try to use Sync now option from my Android Phone the notification says Fitbit Sync Service: Last Synced Unavailable.

 

Device is hung on this error even after several restarts.

If Factory Reset and "several restarts" hasn't cured it, you need to contact

Customer Service.

View best answer in original post

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2 REPLIES 2

‎05-08-2018 10:42

‎05-08-2018 10:42

@RavindraB wrote:

I did a factory reset on my device to clear all data. Since then it is giving an error that Data not cleared Sync and try again with a big red cross on the Ionic screen. When I try to use Sync now option from my Android Phone the notification says Fitbit Sync Service: Last Synced Unavailable.

 

Device is hung on this error even after several restarts.

If Factory Reset and "several restarts" hasn't cured it, you need to contact

Customer Service.

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0 Votes

‎11-16-2022 00:47

In response to SunsetRunner

‎11-16-2022 00:47

Bluetooth and turn Bluetooth off and back on. Turn your phone or tablet off and back on. Uninstall and reinstall the Fitbit app. If your Fitbit scale won't sync after you reinstall the app, log in to your Fitbit account on a different phone or tablet and try to sync.

 

Regards,

Will

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