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Syncing issue with Ionic - Incorrect time

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‎02-18-2021 09:18 - last edited on ‎02-19-2021 15:26 by Fitbit Moderator

‎02-18-2021 09:18 - last edited on ‎02-19-2021 15:26 by Fitbit Moderator

After charging from 0% the clock wont show the right time.

 

Moderator Edit: Clarified subject

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‎02-19-2021 15:27

‎02-19-2021 15:27

Hi @Koffen, welcome to the Community Forums. 

 

Thanks for bringing this to our attention. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Ionic it should display the time that’s configured on your phone.

 

That being said, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed. Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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