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Syncing issues

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‎06-05-2018 12:31

‎06-05-2018 12:31

I have a android phone Samsung galaxy S7, I have had trouble with syncing the past 2 days my ionic is losing time and is currently 48 minutes behind. I have seen several topics and have tried everything on all these topics. Restart phone/ionic, Bluetooth off and on, quit fitbit app and reopened, uninstalled and set up as a new device. Nothing is working and starting to get really frustrated. 

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5 REPLIES 5

‎06-05-2018 12:33

‎06-05-2018 12:33

Same issue, time is off, no syncing, what the f*** happened, I have had syncing issues before but that usually was resolved with a restart, now the device is NON-FUNCTIONAL!

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‎06-05-2018 13:09 - edited ‎06-05-2018 13:32

‎06-05-2018 13:09 - edited ‎06-05-2018 13:32

Update: fixed the connectivity issue with restarting both phone and ionic (now for several times). Now ionic is syncing again. I‘ll watch that for the next days...

 

original post:

Same for me, no Sync possible. Last sync is seven days ago.

Tried reinstalling the App, as a result i am unable to add my ionic again, since the search for the device ends up with Bluetooth error...

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‎06-05-2018 13:55

In response to Mbef

‎06-05-2018 13:55

I've tried restarting several times and am unable to get any sync at all, it just says tracker not found and tried to reinstall a new ionic to my phone and can't find it. Hope this gets fixed soon. 

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‎06-06-2018 13:28

In response to LloydE

‎06-06-2018 13:28

Still having issues it now says tracker not found, ran all trouble shoots my watch is currently 4 hours behind.. 

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‎06-08-2018 13:15

‎06-08-2018 13:15

I have had several issues with syncing for the last 18 months.  I thought the issue had resolved itself a few months ago with an app update, but the problem returned this week, after an app update.

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