Unable to update or sync

[wendellrm]

My Ionic watch will not sync with my Samsung/Android smartwatch.  The Android software is current, the Ionic appears to be on version 27.31.1.29.  I have not been able to get data synced from watch to phone (and hence to fitbit cloud) since May 11!

I have tried restarting the watch from the left button + lower right button press.  This does not make a difference.  I have tried to update the watch from the Fitbit Connect application on my Windows 10 Lenovo PC, it fails to update. 

Am I down to a factory level reset and restart form scratch with the last 3 weeks lost.

Moderator edit: Updated subject for clarity 

[MaginB]

Welcome to the Forums @wendellrm! 

Thanks for your patience to this matter and performing all these troubleshoots. In order to further assistance I've gone ahead and created a case on your behalf, soon you'll be getting an email with the next steps. Keep an eye on your email inbox. 

Let me know how it goes, I'll be around! 

[NavyDP1]

I appear to be in a similar boat, although I seem to be able to sync.  I also have an Android.  Seems I can sync but not update.  I've tried multiple Wireless networks, SSID's...etc...to no avail.

[MaginB]

Hi there @NavyDP1! 

Thanks for sharing your inquiry and performing these steps. Before we move forward I recommend following these syncing troubleshoots for Android devices. 

Let me know how it goes!