help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Syncing problem with Ionic

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-09-2019 06:23 - last edited on ‎03-10-2019 08:47 by Moderator Alum

‎03-09-2019 06:23 - last edited on ‎03-10-2019 08:47 by Moderator Alum

My ionic watch is showing my activity time and 250+ steps per hour, yet when I sync to app the app is not showing any of my active time or my 250+ steps per hour. I have shutdown watch, disconnected and reconnected watch from app, but nothing is working to get my app to show my active time and 250+ steps per hour. Help!

 

Moderator edit: Removed personal information.

Best Answer
3 REPLIES 3

‎03-10-2019 08:46

‎03-10-2019 08:46

Hi @MelP09, nice to see you around. Welcome to the Forums!

 

Thanks for the time you've taken to troubleshoot this. In order for you to see your activity time and 250+ steps per hour, please follow the syncing steps in this article: Why won't my Fitbit device sync?

 

Hope this helps, I'll be around.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer
0 Votes

‎03-10-2019 22:01

In response to YojanaFitbit

‎03-10-2019 22:01

That didn't help. It is syncing some things like my steps, some of my 250+ steps but not all, and not showing my activity time. If I look under "exercise" it will show that I exercised say for 30 minutes, which was continuous, but showing zero activity on app, but watch is showing activity time. So not sure why it is syncing some information but not showing on app. 

Thanks

Best Answer
0 Votes

‎03-11-2019 16:30

In response to MelP09

‎03-11-2019 16:30

May I ask what phone the Fitbit app is on?

Also have you checked Fitbit.com

Best Answer
0 Votes