help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Syncing steps Question

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-14-2018 15:40

‎07-14-2018 15:40

Hi!
I am unable to get my steps to sync from my Ionic to my app...I restarted my phone and tried turning the phone to airplane mode and then back to regular.  Thanks for the help!

Best Answer
0 Votes
5 REPLIES 5

‎07-14-2018 19:04

‎07-14-2018 19:04

What phone are you using? 

Try restartimg your Ionic several times and see if they sync then.

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎07-14-2018 19:19

‎07-14-2018 19:19

Mine has not synched since a little after 8 am this morning  tried everything. It keeps saying restart bluetooth. Tried it all, not working!!🙄

Best Answer
0 Votes

‎07-15-2018 07:10

In response to NellyG

‎07-15-2018 07:10

I have a Galaxy S7.  I restarted the Ionic...it seemed to sync today, but not yesterday and still won't update the challenge

Best Answer
0 Votes

‎07-15-2018 07:11

In response to lrtemple74

‎07-15-2018 07:11

That is about the time mine stopped too.

Any luck yet?

Best Answer
0 Votes

‎07-15-2018 07:34

In response to allisonjeric

‎07-15-2018 07:34

Still not synching and won't even connect via bluetooth. There must be some
kind of bug.
Best Answer
0 Votes