help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Syncing stopped

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-29-2019 01:08

‎05-29-2019 01:08

Yesterday at 13.23 UK time my ionic stopped syncing. I have tried the usual, including uninstalling app, restarting phone and reinstalling app, switching bluetooth on/off etc. My phone can still connect with other Bluetooth devices (none on when I try to connect fitbit). 

Best Answer
0 Votes
1 REPLY 1

‎05-30-2019 14:56

‎05-30-2019 14:56

A warm welcome to the Community @Cadams12. Thanks for the troubleshooting tried and the details mentioned. 

 

I know you've tried some procedures to get it working but I would like you to confirm that you've performed this syncing troubleshooting. Also, please let me know which mobile phone you're using?

 

Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes