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Syncing

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‎04-09-2018 20:03

‎04-09-2018 20:03

Hi!! Just got an ionic and I’m a little confused! Had the charge hr before with no problems. It seems the ionic isn’t syncing my active hours.  App says 11 of 12, watch says zero.  It also didn’t detect my walk but when I manually add it, my active minutes go away. Any clue why? Or what to do to make it sync correctly??

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5 REPLIES 5

‎04-10-2018 07:33

‎04-10-2018 07:33

Britter, the first thing I would try would be a RESTART.  And do it several times if necessary.

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‎04-10-2018 07:53

In response to SunsetRunner

‎04-10-2018 07:53

I have :(. Like 5 times 😞
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‎04-10-2018 10:24 - edited ‎04-10-2018 10:27

In response to Britter0617

‎04-10-2018 10:24 - edited ‎04-10-2018 10:27

DELETED--Inadvertent duplicate post.

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‎04-10-2018 10:26

In response to Britter0617

‎04-10-2018 10:26

O.K.  Now try a Factory Reset.  Swipe left to Settings and scroll down to "About". Touch About and then Factory Reset. If that doesn't work, time to contact Customer Support..

 

In case you haven't found it, HERE is the User Manual.

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‎04-10-2018 13:35

In response to SunsetRunner

‎04-10-2018 13:35

My wife has given up on her Ionic. She tried all sorts of suggestions from Fitbit - the Ionic would usually start syncing again, but the problem would always repeat itself within a few days.

I have no problem with my Surge or Charge 2, she has not problem with her Charge 2.

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