Two devices in a row died for different reasons.
The first one worked for about 32 days and then the screen became noisy (it was filled with white and impossible to read).
It took four weeks for the company to receive my broken device and to sent me a replacement.
The replacement died even quicker.
After my first swim, it became warm and glitchy and then switched off completely and stopped charging. Now it's dead too and FitBit seemingly does not want to fulfill their warranty obligations.
Here's their answer:
"In this case, let me inform you that this scenario needs to be reviewed by an Ionic specialist before we can replace it. If allow me to do so, I will go ahead and assign this case to them and we will contact you back very shortly.
Ionic specialists. We don't have rules about the time frames. since we don't want to set false expectations we don't provide time frames but I will make sure that someone contacts you between today and tomorrow. . .
Fitbit: Water damage scenarios.
Fitbit: It is not unusual."
This kind of customer service should not be tolerated.
Best Answer
It’s unfortunate that you’ve suffered two hardware failures in quick succession but from what I’ve read, I don’t see any reneging on warranty, just a requirement to assess damage first. Hardware failures happen and are frustrating, especially as they invariably require a period without the item. But Fitbit isn’t the only company that suffers h/w failures. I bought an Apple Watch 3 this afternoon and it’s sadly DOA. Happens to them all.
Best Answer