Text message support

[Kayyates]

Good evening 

I have just purchased the new fitbit ionic have set up all notifications but can not recieve text messages. Get FB messages and incoming calls but no text messages. PLEASE HELP!!

[elot]

Have you checked a few things:

1) in the Notification settings of the fitbit app, check if the Text messages are choosen.

2) Is the right app choosen as text app?

3) If the above are Yes, try and uncheck the messages app, then go to the App-Notifications and add the text app to the list of other apps with notifications (just like Facebook for instance).

I have no idea if this helps, but hopefully it does and if not, you may find new info about what is wrong.

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[Kayyates]

No this did not resolve the problem I am still not receiving text messages

[Colinm39]

@Kayyates  On my Android I had to definitely go into the Notifications.. All of my notifications are working..

Here are some screen shots.include the watch screen when you swipe left to right from the clock face...

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@Kayyates wrote:

No this did not resolve the problem I am still not receiving text messages

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[shelbyfrog]

The same thing happened to  myself. On your Iconic move your finger  on the screen from left to right and you will see a screen  that says notifications  receive from phone  has to be showing.  Then check on notifications on fitbit the apps you want to be notified about. This will fix your issue

[Kayyates]

Hiya
Thanks for your response.
I have the Samsung 8+ and I believe there is s problem with some
notifications with iconic fit bit.
I get Facebook notifications and emails - just no text.
Would greatly appreciate if you have a solution. I have spend hours on
phone with fit bit and Samsung.
I wish I had never bought it.

Kay

[Colinm39]

@shelbyfrog  Excellent, I overlooked that one.. I will edit my post and add the picture..

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@shelbyfrog wrote:

The same thing happened to  myself. On your Iconic move your finger  on the screen from left to right and you will see a screen  that says notifications  receive from phone  has to be showing.  Then check on notifications on fitbit the apps you want to be notified about. This will fix your issue

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[Colinm39]

@KayyatesI'm sorry you are going through this... On the notifications screen have you double checked all of the settings in my earlier post.. I have just added a couple more including Facebook and it's messenger..

What version of Android is your Samsung using ?

[Kayyates]

Not sure Colin how to check version of Android.  They told me Samsung 8 does not support 

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@Colinm39 wrote:

@KayyatesI'm sorry you are going through this... On the notifications screen have you double checked all of the settings in my earlier post.. I have just added a couple more including Facebook and it's messenger..

What version of Android is your Samsung using ?

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[Kayyates]

Hi Colin really don't know what version I am on.  They told me it' because using a Samsung ?

[Colinm39]

@KayyatesI have a Sony and V7.1.1

Just tap your Settings icon and probably at the bottom of that screen is "About phone", tap that and scroll down.. Your version will be there..

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@Kayyates wrote:

Not sure Colin how to check version of Android.  They told me Samsung 8 does not support 

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@Colinm39 wrote:

@KayyatesI'm sorry you are going through this... On the notifications screen have you double checked all of the settings in my earlier post.. I have just added a couple more including Facebook and it's messenger..

What version of Android is your Samsung using ?

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[Kayyates]

Hi Colin it's Android 7

[Colinm39]

@KayyatesAfter reading many complaints on the Forums, and on Fitbit's Samsung list of phones the last one there is the S6 which was released in 2015.. My Sony was released in 2016, again not on the list.  Your S8 was release early 2017.. Fitbit hide behind it's "not supported" or really not tested...... The awesome job of testing all Android devices is impossible..

All of the features I use work.. and I started a post to try and collect those of us who are successful and list our phone.. Only me and another responded..

[Colinm39]

@Kayyates  Thanks... Just 7 or 7.x.x....

As you can see I'm on V7.1.1 and Fitbit App version 2.63, awaiting 2.64 to hit Australia which was released the other day.....

[Kayyates]

Thank s Colin would appreciate if could have fix for thi s as fit it and Samsung really were no help.  I have followed the step they told me to do numerous times still nothing.  Was an expensive item to buy and not receive my text messages

[Kayyates]

Hi Colin
No just 7 - I did look for an upgrade and its says I am up to date.

[Colinm39]

@Kayyates Have you received v2.64 of the App because in another post they are reporting success with Syncing. I'm still waiting here for the version..

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@Kayyates wrote:
Hi Colin
No just 7 - I did look for an upgrade and its says I am up to date.

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[Kayyates]

Hi Colin
No I haven't had any software updates for my Samsung S8+ only version 7 of
which it is now.
Really frustrating it is.

[Colinm39]

@Kayyates Apologies, I  was posting about the Fitbit Android App V2.64.

[Kayyates]

Oh ok the iconic watch version is 27.31.1.16 - does that makes any sense?