Thanks Fitbit Helpdesk

[Tat2jules]

Well today I've given up with Fitbit. First I had a Versa that didn't do what it said on the box, so I returned it to JB HiFi who swapped it with an Ionic no questions asked as they said it was a known issue. 

Now 4 months down the line with the Ionic I have a flickering bleeding screen. I rang the Fitbit helpdesk and they couldn't be more helpful and have arranged with JB Hi Fi to replace it with a Garmin.

Thanks Fitbit Helpdesk 

[FerdinandFitbit]

Hi there @Tat2jules, welcome to the Fitbit Community Forums! 🙂

I'm glad to hear that you're back on track on your fitness journey which is what matters most!

Now, just to be clear and for anyone reading this post, I checked with our Support Team and Fitbit and JB Hi-Fi didn't arrange a replacement with a Garmin device. JB Hi-Fi just followed the standard return policy and they gave you a Garmin device instead but this is a retailer decision.

Again as I said before, I'm happy to hear that you're back on track now and if you need anything else from us, we're always here to help!