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Will not charge

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‎12-04-2018 15:53

‎12-04-2018 15:53

My ionic went blank and will not charge. Cleaned it used two different charging cables tried the two buttons to switch in. The battery 0% flagged up then went iff, now nothing shows in screen. So gacked iff with the device, nit even 6 months old

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‎12-04-2018 18:36 - edited ‎12-04-2018 18:38

‎12-04-2018 18:36 - edited ‎12-04-2018 18:38

Try restarting the Ionic several times and leave it on charge for a couple of hours, then repeat. If that doesnt do it I think you will need to contact Support (link in my signature)

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎12-09-2018 09:26

‎12-09-2018 09:26

I just finished talking w/ customer service for the same issue...6 month old Ionic, won't charge, nothing on the screen, cannot reset. They have offered a replacement...it is out of stock, but should ship within 2 weeks.

 

I hope that this is not a fatal flaw with the Ionic...M

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‎12-11-2018 07:47

In response to Nerdoguy

‎12-11-2018 07:47

Hey @Paratrooper, welcome aboard! Oh! I'm sorry to hear about the inconveniences that you are experiencing with the battery of your Ionic. As @NellyG suggested, did you already contact our Support team for further help? If so, what was their response? 

 

@Nerdoguy, I hope you are doin' fine! Thanks for contact our Support team for further assistance. Sounds great that you'll get back on track with a replacement. I will just ask you to be patient while our team is working on this. 

 

Have a nice day! 

Heydy | Community Moderator, Fitbit
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