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‎12-07-2018 17:13

‎12-07-2018 17:13

8 months. Display glitching, band broke when I am away from the UK.pixlr_20181207195713958.jpg

 

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8 REPLIES 8

‎12-07-2018 23:01

‎12-07-2018 23:01

Sorry but it appears you do not take care of your device. Its pretty dirty

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

‎12-08-2018 02:09

In response to WendyB

‎12-08-2018 02:09

Dirt didn't break screen or band. It isn't relevant.

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0 Votes

‎12-08-2018 03:40

In response to SunsetRunner

‎12-08-2018 03:40

Have you tried getting in contact with customer support? As its 8 months old you should still be within your warranty period. They will be able to discuss your options with you. 

Community Council Member

Nathan | UK

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‎12-08-2018 04:37

In response to N8teGee

‎12-08-2018 04:37

I am in South Korea for next 3 weeks so I can't really easy make any calls. My communication channels are quite limited right now. After I am back I will contact Fitbit. For now, I used duckt tape to tape the band on. Sort of works. Today wanted to go to do some bouldering so tried to "fix" the band. Couldn't find any strong glue here ( or rather my Korean is so limited ).

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‎12-08-2018 04:42 - last edited on ‎02-10-2024 08:38 by Fitbit Moderator

In response to SunsetRunner

‎12-08-2018 04:42 - last edited on ‎02-10-2024 08:38 by Fitbit Moderator

Ok I see, yes it can be difficult when you have issues when you are travelling. 

I know it may not be ideal, but are there no local shops that sell Ionic bands? Yes it would mean buying a band, but at least you don't have to worry about the tape coming loose and potentially losing your Ionic in the process. 

Community Council Member

Nathan | UK

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‎12-08-2018 06:41

In response to N8teGee

‎12-08-2018 06:41

I am not sure if there are ane places to get Ionic accessories. The biggest problem is that I don't know Korean and most of Koreans don't known English so communication is very difficult. Tape isn't perfect though and on Monday I will check in my office if we have any strong glue that could fix my band. I was supposed to get anothrr watch before my trip but Amazon failed with delivery on time so I ended up with broken Ionic.

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‎01-07-2019 03:03

‎01-07-2019 03:03

Thanks for the reply. Did you have any trouble getting it replaced?

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‎01-07-2019 04:02 - edited ‎01-07-2019 04:03

In response to Chriswhite75

‎01-07-2019 04:02 - edited ‎01-07-2019 04:03

I didn't. Back then I was abroad and couldn't have it fixed. I just used glue to fix ( didn't want to be without the watch for the next 2 weeks ). Then I came back but due to personal matters contacting customer support became a secondary thing and till now I just didn't bother. It works as it works, will die? then will die. Anyway, this is my last Fitbit device and I already moved to a competitor.

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