The app does not sync or work

[Sylaam]

The app does not work properly, Sometimes I can not get it to open, and IF i get It to open It does not sync properly. Yesterday we went on a long hike and the watch showed a longer distance than the app or the "board" (internett) showed after the sync. Tha app has not worked since yesterday and the "board" shows to little. What to do with the app. I have reiinstall the app severale times and restarted my phone, but I still have problems syncing, and seeing my trip from yesterday

[N8teGee]

Have you tried following the steps in the Fitbit help article? There should be some troubleshooting options there. 

[Rich_Laue]

Please, @Sylaam when asking about the Fitbit app, be kind enough to include which one of the 6 possible Fitbit app types that your having a problem with. 

Without this info, we can only give generic help such as 

Make sure app and phone or updated. 

Restart the tracker

Restart the phone. 

[Sylaam]

It only says "Fitbit, Inc" on my app.

[Sylaam]

I have restarted the app, reinnsalled it, restarted the phone. Sometimes it works, but after an update it start to "mailfunction" again.

I just tried to open it, and it worked again. But it still will not accept/sync the hike we did. The "picture" in the ap is just spinning, like it is reloading.

[Rich_Laue]

I'm still not aware of which phone that the Fitbit app is on. 

[Sylaam]

Sorry, I have a Samsung S7

[Rich_Laue]

Outside of the normal things mentioned in the help doc that was tred .

Make sure Bluetooth is on

Make sure any other device you have ever synced through is turned off if it is within 50 feet. 

Make sure the Fitbit app and the phones OS is up to date. 

Restarted the tracker 

Restarted the phone. this needs to be done at least once a week on any android device. Android is bad at releasing memory. 

Turned Bluetooth off/on

I will add to try the following. 

Try the shutdown command found under the ionic settings. Press any button to turn on

Swipe any unneeded apps out of memory. 

Go into the phone settings - app - Fitbit - clear cache 

While you are there kill the Fitbit app. 

If it hasn't synced in any of the previous steps it should have by now. 

If not try cellular data if you have been using WiFi.

[Sylaam]

Thank you for all youre help. Will try this.

[Rich_Laue]

Well @Sylaam? 

[Sylaam]

It still doesnt work properly if i take long walks (over 13km or more). I still can not see the route on the app. Last time it happened was 26.june. And i have tried the solutions you have mentioned

[Sylaam]

[Rich_Laue]

If you go to the log of the run on fitbit.com, does the map show? 

[Sylaam]

I can get the small pictures, but when i push the pictures to see detail, i get "error"