help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Too many steps registered

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-16-2018 14:45

‎03-16-2018 14:45

For the past few days, when I wake up, my Ionic says I already have over 50,000 steps!   I know I haven't been sleep walking! I've tried restarting, and syncing, and even updated the software. Can someone tell me how to resolve this?

Best Answer
0 Votes
2 REPLIES 2

‎03-16-2018 18:33

‎03-16-2018 18:33

Wow, you have active nights! If you have restarted several times with no improvement, Id say a factory reset is your next step (in the settings app on the watch, scroll down to About, then scroll right down to factory reset) Let us know how you go 

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎03-26-2018 06:54

‎03-26-2018 06:54

I've now figured out that it only happens when I don't wear the watch at night. When I go to put it on in the morning, it will have 40,000-50,000 steps.  I've tried turning off the heart rate monitor, but it still does it.  There are nights I don't want to sleep with my watch on.  Does anyone have any ideas??

Best Answer
0 Votes