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Touch screen not responding

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‎12-08-2019 18:18

‎12-08-2019 18:18

The touch screen on my ionic doesn’t respond and I’ve been unable to record workouts. Also randomly shuts down and restarts on its own.

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‎12-09-2019 12:57

‎12-09-2019 12:57

Hi @Jamescbond, welcome to the Community Forums! 

 

Thanks for bringing this to my attention, certainly your device isn't working as the way it was designed. If you haven't already done so, I recommend you to try our factory reset process following the next steps:

 

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

 

I'll be here if you need further assistance. Keep me posted.

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