Ionic wont charge not enough power

[Ionic_Cookie]

My ionic is new and I have plugged it in to charge but it says not charging, not enough power detected from source. I have tried different sockets and dont resets but still get same error message. Can you help, it's so frustrating.

[SilviaFitbit]

@Ionic_Cookie Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

It's pretty weird that your Ionic is showing not enough power detected from source. I would like you to try the tips mentioned in this article: Why isn't my Fitbit device's battery charging? 

Let me know if you're able to charge your Ionic. 

[Ionic_Cookie]

No that help guide didn't resolve the issue, my ionic is brand new, the
connections aren't dirty. Is my fitbit charger faulty? I have tried 3
different plugs and into different wall sockets and got same error every
time.

[Rich_Laue]

What do you mean by trying different sockets @Ionic_Cookie 

Are you using different ports on a PC? Changing to different outlets in the wall? I dining different wall phone bricks? 

What is the current rating of the phone charger brick your using to charge the ionic? 

[Ionic_Cookie]

I have tried different wall outlets and different charger bricks. I never
had this problem with my fitbit surge.

[SilviaFitbit]

@Ionic_Cookie Thanks for getting back. In this case, I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

@Rich_Laue Thanks for assistance. 

I'll be around if have any additional questions. 

[Ionic_Cookie]

Thank you