Touchscreen not responding

[Mazco]

I've had this Ionic Adidas since the beginning of November. It was a warranty replacement for my original one which simply died one day.

The touchscreen was always a bit clunky. Often I had to press several times to get a response but it did work. 

However last week it decided that it wouldn't respond at all. I can see the clock face and it is all functioning and recording data as it should. I can see everything on the app. I simply can't get on to any other screen by touching the scree on the device  .

Any ideas  

Moderator edit: Subject for clarity 

[SunsetRunner · Accepted solution]

Try a Restart and do it several times if necessary.

[RicardoFitbit]

Hi @Mazco, it's nice to see you again participating here in the Community Forums, welcome back! Sorry for the delayed reply.

Thanks for the information that was shared in your post. Just as @SunsetRunner shared, you can try our restart process to resolve this. If the issue persists, you can try changing the clock face following the steps that are specified on: How do I change the clock face on my Fitbit device? and let me know how it goes.

I'll be around if you need anything else. 

[Mazco]

I restarted it and all is now OK. 

Thank you 

[Mazco]

I posted last week for advice about my touchscreen not working. As advised I reset the device and got everything back. 

However, things have now gone downhill fast. 

A couple of days ago I synched it when I first woke up. All fine. Half an hour or so later I noticed that the device had decided to reset itself. I hadn't pressed any buttons. It seemed to be taking a long time to start up again so I  had a shower, got dressed and finally half an hour later I got a functioning device. 

Fast forward to this morning. Synced okay but realised the touch screen wasn't responding again. Tried a reset  Waited ..  And waited ... And waited. Had to go out so left it at home with my hubby and wore an old low tech watch. Returned home 5 hours later.  It had apparently been working an hour or so earlier but had now decided to have a completely blank screen.

I've now tried a reset again but the best I can get is the fitbit logo  

Clearly some fairly major problem with what is actually a less than 3 month old fitbit  

Help please  

[Odyssey13]

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

[Mazco]

Thank you. That's really helpful  It's now completely dead  The battery was reasonably well charged but went completely flat  Obviously the continual attempts to reboot itself were very heavy on the battery  

I'm charging it overnight but I'll find them in the morning. 

[Odyssey13]

@Mazco  don't charge it overnight, it's too long to do that. You shouldn't need to have it charging for more than a few hours at best.