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Device vibrating and changing clock faces

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‎02-01-2020 22:20 - last edited on ‎02-02-2020 12:22 by Fitbit Moderator

‎02-01-2020 22:20 - last edited on ‎02-02-2020 12:22 by Fitbit Moderator

My ionic is not responding to rich or scroll and unable to power down. Can’t get the screen to display settings to shut down. I have restarted several times. 

 

Moderator edit: Subject for clarity 

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‎02-02-2020 12:18 - edited ‎02-02-2020 12:22

‎02-02-2020 12:18 - edited ‎02-02-2020 12:22

Hi @Supermomsue, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for troubleshooting this matter prior to posting. If you haven't already done so, I recommend you to follow the steps that are specified on: How do I change the clock face on my Fitbit device? to change the clock face of your device. If the changing the clock face doesn't resolve this, please try the following steps:

 

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.

 

Let me know if you have any additional questions, I'll be here.

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