Tracker firmware

[Mboud19]

I just got my ionic and thought the setup process all goes well. Until though the app. It needs a tracker update but when done updating, before installing, the watch shows a X and stops. I am just trying to setup the watch and I can't get it to finalize. Any solutions would be helpful. Tha is in advance. 

[Moomoo098]

I'm having exactly the same problem, I've tried all the advise online and nothing works, I'm so frustrated.

[Mboud19]

I'm going to try and call Fitbit tomorrow and see what they suggest. It all other fails I'll just return it because I just dont care anymore. 

[jessicaol88]

Same thing is happening to me!!!

[Mboud19]

What kind of phone are you all linking to the watch. I am using a galaxy s7

[Moomoo098]

Galaxy 10

[Vladut]

Same problem for Samsung S8. Right now trying to do it via Bluetooth, the bar is loading 3rd time now, still no error. I will revert back with any relevant updates 🙂

[Mboud19]

Mine updated twice and when it was for the 3rd time that's when it would show the X. I don't know why it would have to update more than once but that's what it did.

[Vladut]

hahah, mine is going 4th time to load the bar :))

[jessicaol88]

I'm trying to do it with a galaxy s10+

Sent from Yahoo Mail on Android

[Moomoo098]

I think mine will be going back I've tried everything now it's ridiculous.Sent from my Samsung Galaxy smartphone.