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Transfer iTunes playlists to ionic - unsupported file types

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‎05-21-2018 02:24

‎05-21-2018 02:24

I am currently losing the will to live whilst attempting to transfer music to my ionic (the main reason for choosing Fitbit). 

Can someone tell  me why 99% of my iTunes .mp4 library is apparently unsupported file types when transferring to the ionic? 

They are .mp4 files. Should I be checking something else?

I could get sidetracked into a discussion about how appallingly bad the transfer process is in 2018 but I realise that has probably been done to death but if someone could give me a steer with this it might just prevent an ionic being dumped in the canal!

 

thanks

 

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‎05-21-2018 10:26

‎05-21-2018 10:26

@planetdek wrote:

I am currently losing the will to live whilst attempting to transfer music to my ionic (the main reason for choosing Fitbit). 

Can someone tell  me why 99% of my iTunes .mp4 library is apparently unsupported file types when transferring to the ionic? 

They are .mp4 files. Should I be checking something else?

I could get sidetracked into a discussion about how appallingly bad the transfer process is in 2018 but I realise that has probably been done to death but if someone could give me a steer with this it might just prevent an ionic being dumped in the canal!

 

thanks

 

Hi @planetdek,

 

MP4 is only supported when it uses AAC audio. Can you confirm whether this is the case with your MP4 files?

 

Also, take a look at this thread for details on setting up music on the Ionic:

 

https://community.fitbit.com/t5/Ionic/Transferring-Personal-Music-to-Ionic/td-p/2215544

Work out...eat... sleep...repeat!
Dave | California

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‎05-21-2018 10:40

‎05-21-2018 10:40

Hi

 

TBH I have no idea. All I do is load an audio cd and import into iTunes with all the default settings. I believe this is AAC. Once imported add it to a playlist and then try and load it on the ionic. It creates a list with X next to all the tracks "unsupported file types". The file properties are MP4. I have successfully transferred MP3 files as a test. When I contacted Fitbit they suggested converting my whole library to MP3 and then everything would be fine. When I asked how I was to do that I was basically told to Google it. I cannot believe it is this difficult. God help anyone under 30 who has never owned a CD! 

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