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Un-pairing headphones

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Whenever I use my powerbeats3 headphones with my ionic (Pandora)  it always un-pairs at 2.87 miles.  This happens on every run.  I can use the headphones without this happening when paired with my galaxy phone. So it's not the headphones   Very frustrated since all my ruuns are longer than 2.87 miles.  Anyone else with this issue

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@Tvokey Welcome to the Fitbit Community! That is very strange! Thanks for reporting this uncommon behavior! 

 

I recommend performing a restart on your Ionic. Then,  try unpairing your headphones from your Ionic. Then, you can try re pairing them once again. This has helped other users in the past. 

 

Try that out and let me know how it goes! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!

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This did not help.  I actually bought new headphones and I'm having the same problem  if I use any of the exercises (swim treadmill or run) in the exercise icon the fit bit un-pairs it from tyhe headphones and I'm left listening to myself (gasping for air.) Until I'm done.  This does not happen when I just listen using the fit bit and same headphones without using the exercise icon.

Please advise. Not terribly happy since my runs are all longer than 2.8 miles

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