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Unable to add a card to Fitbit Ionic

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‎11-17-2020 06:10 - last edited on ‎11-18-2020 15:59 by Fitbit Moderator

‎11-17-2020 06:10 - last edited on ‎11-18-2020 15:59 by Fitbit Moderator

This is the second ionic after the first one die. I try to add the card for payment, all the steps been tried that have discussed on this forum but still nothing. i use the card same as last time until this new replacement arrived after I setup I keep getting the error for unable to add the card

 

Moderator Edit: Clarified subject

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‎11-18-2020 15:56 - last edited on ‎12-06-2025 07:45 by Fitbit Moderator

‎11-18-2020 15:56 - last edited on ‎12-06-2025 07:45 by Fitbit Moderator

@zack_han A warm welcome to the Fitbit Community. Thank you for the troubleshooting tried prior to posting. 

In this case, I've shared your post with our Support team and they mentioned you already have a case with them please continue the communication through email, they'll be happy to assist. 

Have a great week. 

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