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Unable to complete firmware update

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‎08-25-2020 09:46 - last edited on ‎08-25-2020 15:52 by Fitbit Moderator

‎08-25-2020 09:46 - last edited on ‎08-25-2020 15:52 by Fitbit Moderator

At this point beyond frustrated! My Ionic has not been able to complete the upate going on 8 days. I have just about read every troubleshooting technique in the community and those written by tech's. Is the update not possible? My steps have not been tracked in 8 days. I went on in hopes of update via the website and the check for updates or update my watch is not even available to try.. Is the watch just trash? 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎08-25-2020 15:50

‎08-25-2020 15:50

Hi @lucired, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

I'll be here if further assistance is needed.

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‎08-25-2020 16:22

In response to RicardoFitbit

‎08-25-2020 16:22

Ok thank you I will try these suggestions.

Sent from my iPhone
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‎08-29-2020 10:56

In response to RicardoFitbit

‎08-29-2020 10:56

I tried all of your suggestions for a couple of days and nothing! Is the is common and what we get?

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‎08-31-2020 16:17

In response to lucired

‎08-31-2020 16:17

Thanks for your reply @lucired.

 

I'm sorry to know that you're still experiencing difficulties with the firmware update process of your Ionic. To further investigate, can you please let me know what happen when you try to install the update? Do you receive an error message or the update doesn't load? Which mobile device are you using and when was the first time you experienced this situation? In the meantime I receive your answers, please troubleshoot the Fitbit app with the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

I'll be waiting for your reply.   

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