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Unable to complete update

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‎01-14-2019 03:47 - last edited on ‎01-16-2019 05:41 by Fitbit Moderator

‎01-14-2019 03:47 - last edited on ‎01-16-2019 05:41 by Fitbit Moderator

I cannot get this new update to download.  It has been updating now for 12 hours and is at 50%. This is the 6th time I've tried to update it. If I go off the app for more than a couple of minutes it tell me the update failed and it needs to restart. What is causing this one to be so slow and temperamental?

 

 

Moderator edit: updated subject for clarity.

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4 REPLIES 4

‎01-14-2019 10:56

‎01-14-2019 10:56

What device are you using to update your ionic?

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‎01-16-2019 05:46

In response to Rich_Laue

‎01-16-2019 05:46

Welcome to the Fitbit Forums @Amiller55. It's nice to see new faces around. Woman Wink I'll be glad to assist you with your Fitbit Ionic update inquiry.

 

As @Rich_Laue mentioned, could you please let us know which device are you using to update your Ionic. Also you can follow advise from help article Why can't I update my Fitbit device?

 

Please let me know how it goes and if you need further assistance. 

Andrea | Community Moderator, Fitbitp>

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‎03-20-2019 07:57

In response to AndreaFitbit

‎03-20-2019 07:57

I am having the same issue.  This is for my Ionic.  I had not worn it for several months and now when I have tried to update, it seems to take forever.  I have tried several times and each time it seems like it is almost finished, but then stops.  Or I get the red X on my screen...

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‎03-20-2019 08:18

In response to KimB76

‎03-20-2019 08:18

Hello @KimB76 sorry to hear this. 

May I ask what type of device are you using to update your ionic?

Are you updating it over WiFi or bluetooth?

Have you tried both methods?

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