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Unable to connect device to WiFi network

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‎08-25-2019 14:04 - last edited on ‎08-26-2019 14:37 by Fitbit Moderator

‎08-25-2019 14:04 - last edited on ‎08-26-2019 14:37 by Fitbit Moderator

I am having trouble connecting my Fitbit Ionic to wifi. When I go to add a wifi network I get a Bluetooth is off message. I made sure to purchase the Fitbit Bluetooth dongle for my computer. Everything on the Fitbit app is telling me that the watch is connected via Bluetooth except when I go to connect to wifi. Is this a normal issue?

 

Moderator edit: Subject for clarity 

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‎08-26-2019 14:37

‎08-26-2019 14:37

Hello @LukeSorteberg, welcome to the Community Forums!

 

I appreciate the details that were shared in your post, your effort and patience troubleshooting this situation is appreciated. If you haven't already done so, I recommend you to check: How do I connect my Fitbit watch to Wi-Fi? just to make sure that you're trying to correctly connect your Ionic to your Wifi networ. Then, please move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit watch connect to Wi-Fi? and let me know how it goes.

 

Keep me posted please.

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‎08-26-2019 21:59

‎08-26-2019 21:59

Had the same issue and found that I could sync my Ionic using the Windows 10 app and Fitbit Base Station Dongle but the Windows 10 app would not communicate with the Ionic for setting up the WiFi. I found that if I used my Android phone and the Android phone app I could set up the WiFi with no problem. I next removed the Fitbit Base Station Dongle from the laptop and attached a Bluetooth 4.0 LE USB device. After paring the Ionic using the laptop Bluetooth device I was able to both sync and set up the WiFi. It looks to me the software routines for WiFi Windows app does not or can not communicate using the Fitbit Base Station Dongle.

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