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Unable to install clock faces

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‎09-16-2020 21:40 - last edited on ‎09-17-2020 11:41 by Fitbit Moderator

‎09-16-2020 21:40 - last edited on ‎09-17-2020 11:41 by Fitbit Moderator

Help! My clock faces are stuck in an "install loop" I've tried everything and looked everywhere for answers I cant install or delete clock faces. My ionic shows a "clock error" and says try Another face but that dosnt work. I've uninstalled and re installed, factory reset the watch, deleted all the apps (because I heard that could be the problem) but still nothing works!

 

Moderator Edit: Clarified subject

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‎09-17-2020 11:47

‎09-17-2020 11:47

@Toastym8 A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

 

I appreciate the troubleshooting tried and the research done prior to posting. It's pretty weird that you're unable to install clock faces in your Ionic. 

 

I would like you to confirm you're following this procedure to install clock faces. If you're but you're still experiencing issues, restart your watch and try installing a Fitbit clock face.

 

Let me know how the troubleshooting goes. I'll be around if you have any additional questions. 

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