Unable to login to Fitbit app

[cheangstella]

Try to login Fitbit app but keep encountering this error message:  "OOPs something went wrong, please try again later“ 

Have tried to delete and reinstall the app, set automatic date/time, disable WiFi, restart iPhone as well. Non of the methods work. Pls assist. Thanks much! 

[NellyG]

That is weird! My first thought was uninstall the app and reinstall, but that didnt work. What phone are you using? Is it on the Supported Devices List?

[cheangstella]

I’m using iPhone 7 Plus on iOS 11.4 now.
My ionic was unable to pair the Bluetooth with my phone as well.


Thanks & Regards
Stella Cheang

[Rich_Laue]

Are you receiving any error messages! V

[cheangstella]

Yes. Keep seeing a message that my account is pending deletion and when I click on Recover, This is the message I got “OOPs something went wrong, please try again later”.

[Rich_Laue · Accepted solution]

@cheangstella since your asking about the iOS app, let's go to the ios board

I think the first pinned post may offer some info. 

Account Pending Deletion Error message 

[cheangstella]

Wow... thanks! It works. Managed to login after changing name. But my ionic can’t be discovered under the Bluetooth from my phone. Any idea why? Thanks much. 

[Rich_Laue]

The ionic is not designed to be found, or peired through the phones Bluetooth. Everything needs to be done through the Fitbit app. 

Let's go to the online manual for help. 

How do I set up my Fitbit device?

Set up and get started using your new device.

How do I get notifications from my phone on my Fitbit device?

Receive call, text message, calendar, and other notifications on your Fitbit watch or tracker if you have a compatible phone.