Notifications not working after the update

[Rae-Eli]

I am having a notifications issue with my Ionic since the firmware update. I made the update a week ago. I have tried all of the trouble shoot options on the link and no help. I am not getting any messages or calls on my Ionic. Both my ionic and fitbit app has notifications turned on. It was working just fine with no issues before the update. I made the update over a week ago and still no notifications.The app  on my phone is able to connect to my fitbit but i am thinking something about the texts or cells can't communicate to my fitbit.  I am starting to get annoyed! HELP!

Moderator edit: Updated subject for clarity 

[MaginB]

Welcome to the Forums @Rae-Eli! 

Thanks for your patience to this matter and performing these troubleshoots, let me help you out. In order to further assist you I've gone ahead and created a case on your behalf. Soon you'll be getting an email with the next steps. In the meantime please be sure to exhaust all the troubleshoots listed on this article. 

Let me know how it goes! 

[Rae-Eli]

I am still without notifications. When do you anticipate the update for the fix to be released?

[Paule9]

I am having the same issues as well. I have tried everything but still have the problem

 I have had other updates I'm still hoping that the next update will fix the problem

[Paule9]

Rae-Eli, it may depend on what sort of phone you have, I had the same trouble my notifications worked before the update, the the help desk told my it was my phone. I tried to explain that it worked before but I am hoping that with the next update it will fix the issue

[Rae-Eli]

I have a Samsung Galaxy S7. Also was working without any issues before the update. After the update all notifications stopped working :(((

[Paule9]

I'm hoping that when the next update comes through it will fix the problem 😀