Unable to maintain Bluetooth connection

[Esilvert]

Any resolution to the Bluetooth issue? For some reason it never stays connected. It will record my steps and periodically sleep patterns but never records my exercise. I have tried all the suggestions for resolution with no luck. I think I got a lemon ionic 

[NellyG]

What phone are you using? it might be a compatability problem.

[Esilvert]

I have the iphone7. I did the update. It worked for a couple hours so
inside my house. Once i leave it doesn’t work

[NellyG]

Well it should work then, but I have no ideas on what to do to make it hold the connection (not an iPhone person). Sorry ☹

[Esilvert]

Thanks anyways!!

[DavideFitbit]

Hello @Esilvert, it's good to see you visiting the forums for the first time. 

I'm sorry to see that you've been having trouble with your Bluetooth connection. Could you please confirm if you're referring to a problem related to your activities not being synced through the Fitbit app, or you're having trouble with the Ionic not even recording the activities or exercises as you mentioned? 

Also, please let us know which are the steps or suggestions you mentioned that you already tried and were not successful. Make sure you've followed the steps listed here for syncing problems, and you can also try restarting the Bluetooth (On/Off). 

I hope this helps, please keep me posted.