Unable to pair my fitbit ionic with mobile after unpairing

[naveedkhan]

I was unable to change face clock so tried remove my account from fitbit app and after that big problem started.

Ionic device is not deteting to my mobile fitbit app.

I have tried below options but still unable to configure my ionic device with my mobile Honor 9i lite.

1. Unpaired Ionic in Bluetooth

2. Removed the Ionic in-app from my account

3. Turned Bluetooth off and rebooted my phone

4. Did a factory reset of my Ionic (Ionic settings app->about->factory reset)

5. Turned on Bluetooth on my phone (don't pair the Ionic through that directly)

6. Setup the Ionic again thorough the Fitbit app did not work.

Thanks,

Navid.

[NellyG]

I cant see your phone on the Supported devices list. Unfortunately when I phone is not supported and initially works it can suddenly stop working (usually - but not always- due to an update of phone or tracker). There is no garantee it will work again and you have tried the usual solutions. But have a read of THIS Help Article and see if anything there will get you going again. Let us know how you go