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Unable to receive Text Notifications

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‎01-01-2019 06:09 - last edited on ‎01-03-2019 05:12 by Fitbit Moderator

‎01-01-2019 06:09 - last edited on ‎01-03-2019 05:12 by Fitbit Moderator

When I receive my text notification and tap open it clears the message.  I dont se even a preview.  I can answer phone calls but nothing for texts, just tells me I received one. I have done everything I can in settings in app and watch 

 

 

Moderator edit: updated subject for clarity.

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4 REPLIES 4

‎01-01-2019 09:06

‎01-01-2019 09:06

Is the device you are trying to sync to a supported device?

 

 

 https://www.fitbit.com/devices

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‎01-01-2019 10:56

In response to SunsetRunner

‎01-01-2019 10:56

Yes it says it is. I have a Samsung S9
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‎01-03-2019 05:10

In response to Laurab0766

‎01-03-2019 05:10

Thank you for visiting the forums @Laurab0766 and @SunsetRunner. I'll be glad to assist you with your text notifications inquiry. Thank you for letting us know that you have a compatible device and that you have done everything.

 

Could you please tell me more about the steps you have followed. Have you restarted your device. Do you swipe your device when you receive the notification?

 

Please verify that you have the latest firmware version on your device and the latest version of the Fitbit App. 

 

Thank you for your collaboration @SunsetRunner.

 

I'll be waiting for your response. 

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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‎01-04-2019 14:29

In response to AndreaFitbit

‎01-04-2019 14:29

Everything looks good. Still cant open texts. Not sure what is going on on.
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