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Unable to setup Ionic - 4 digits not coming through

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‎06-07-2020 13:00 - last edited on ‎06-08-2020 20:20 by Fitbit Moderator

‎06-07-2020 13:00 - last edited on ‎06-08-2020 20:20 by Fitbit Moderator

Hi,

I took the ionic off my mobile as i bought a new Fitbit. Gave my husband the ionic Fitbit watch but he can not set up the device onto his phone as i did not disable the passcode Pin on the watch or mobile before i removed it from my mobile.

Now no one can use the watch cause the passcode on the watch will not let you go any further and the passcode i set on it originally will not work.

factory reset does not remove passcode pin from watch either?

 

Moderator Edit: Clarified subject

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‎06-08-2020 20:19

‎06-08-2020 20:19

Hi @Eva1981, welcome to the Community Forums.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

I'll be around if you need anything else, please keep me posted.

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