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Unable to setup Ionic

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‎06-06-2020 05:17 - last edited on ‎06-08-2020 20:03 by Fitbit Moderator

‎06-06-2020 05:17 - last edited on ‎06-08-2020 20:03 by Fitbit Moderator

My Ionic started displaying incorrect time first and would not sync. Switched off watch and restarted and it synced time. 24hrs later time is incorrect again. Done hard reset on watch but I am now unable to add device to my app. I have uninstalled and downloaded app numerous times. I have unpaired all other bluetooth devices from phone but the watch will not connect with app. Any suggestions?

 

Moderator Edit: Clarified subject

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‎06-08-2020 20:03 - last edited on ‎09-13-2025 11:25 by Fitbit Moderator

‎06-08-2020 20:03 - last edited on ‎09-13-2025 11:25 by Fitbit Moderator

Hello @Jonireland, welcome to the Community Forums!

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

I'll be around if you need anything else, please keep me posted.

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