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Can't turn on Ionic

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‎06-05-2020 20:53 - last edited on ‎06-08-2020 19:41 by Fitbit Moderator

‎06-05-2020 20:53 - last edited on ‎06-08-2020 19:41 by Fitbit Moderator

Yesterday night I charge my iconic. This morning I check my device , it can’t turn on. Please advice. 

 

Moderator Edit: Clarified subject

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‎06-08-2020 19:40 - last edited on ‎09-13-2025 11:28 by Fitbit Moderator

‎06-08-2020 19:40 - last edited on ‎09-13-2025 11:28 by Fitbit Moderator

Hi @Leonardser, welcome to the Community Forums!

Thanks for bringing this to our attention. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Let me know if you have any additional questions, I'll be here.

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‎06-08-2020 19:46

In response to RicardoFitbit

‎06-08-2020 19:46

Hi, Ricardo.

The heart rate sensor is not flashing and the device is completely unresponsive.

i can’t turn it on and I try restart it many way but it’s still the same unresponsive. 
Please advice.

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