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Unable to setup my Ionic

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‎05-12-2020 23:48 - last edited on ‎05-13-2020 13:20 by Fitbit Moderator

‎05-12-2020 23:48 - last edited on ‎05-13-2020 13:20 by Fitbit Moderator

Dear support

I have ionic device and i have problem  setting it up under my samsung galaxy note 8 

I try to restart my ionic and bluethooth

Reinstall my fitbit app

Remove device from ionic app

Without sucess

Any help will be appreciated

 

Moderator edit: Updated subject for clarity

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2 REPLIES 2

‎05-13-2020 13:25

‎05-13-2020 13:25

@Alux A warm welcome to the Community. Thanks for the troubleshooting tried prior to posting. 

 

I appreciate that you mentioned you're using a Samsung Galaxy Note 8. In this case, I would like you to try the troubleshooting mentioned in this article: Why can't I set up my Fitbit device? 

 

If you're still experiencing issues, please let me know if you're receiving any error message that won't allow you to set up your watch. 

 

Looking forward to hearing back from you. 

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‎05-14-2020 12:21

In response to SilviaFitbit

‎05-14-2020 12:21

Broken help link.

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