help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to sync Ionic after update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-27-2019 16:43 - last edited on ‎06-28-2019 12:38 by Fitbit Moderator

‎06-27-2019 16:43 - last edited on ‎06-28-2019 12:38 by Fitbit Moderator

I can no longer sync Ionic data to desktop Ionic after installing new mobile app software. Add-Day Sync setting on. I manually do Sync Now and the sync is stuck spinning the wheel. I did a FitBit reset and still no sync.


Anyone having this problem and how did you resolve if you did resolve.

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎06-28-2019 12:37

‎06-28-2019 12:37

Hello @trekmanone thanks for bringing this to my attention, I'm happy to give you a hand with your Ionic and a warm welcome to our Community!

 

Seems odd that after installing the new mobile app software your Ionic is not syncing anymore, thanks for your patience and effort troubleshooting your device prior posting. If you haven't already done so, I recommend you to take a look to our help article: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted and let me know if you have any additional questions.

Best Answer
0 Votes