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Unable to sync Ionic

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‎05-20-2020 08:12 - last edited on ‎05-24-2020 18:42 by Fitbit Moderator

‎05-20-2020 08:12 - last edited on ‎05-24-2020 18:42 by Fitbit Moderator

For the last two days I have tried all the troubleshooting tips. I can’t seem to sync Bluetooth and WiFi. Has anyone had this and sorted it?

 

Moderator Edit: Clarified subject

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‎05-24-2020 18:41

‎05-24-2020 18:41

Hello @Krystal1980, welcome to the Community Forums! Sorry for the delay in responding your post.

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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