help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to sync Ionic

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-15-2020 11:58 - last edited on ‎06-15-2020 20:09 by Fitbit Moderator

‎06-15-2020 11:58 - last edited on ‎06-15-2020 20:09 by Fitbit Moderator

Hi!   I hope someone can help me.......My Watch wont sync.  So i have reset bluetooth, turned off the fitbit and on again. i have now unpaired it from my phone to set up a new pairing and it won't pair!  It finds it pretty quick then buffers for ages saying its found and trying to connect it but then i get a message on my phone saying Blue tooth issues.    1 make sure watch is charged and turned on-yep 2 restart your watch- done 3. turn off the bluetooth on mobile and on again-done. = still the same. 

Weirdly, i cant delete the iconic from my blue tooth list to put it on there fresh, although i can delete other stuff from the list.  

I really have no clue what else i should try.........any ideas?

😫

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎06-15-2020 20:09

‎06-15-2020 20:09

Hi @princessalex198, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here, I understand how frustrating this matter can be for you. To further investigate and better assist you with this, can you please let me know which mobile device are you using with your Fitbit? If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if the issue persist and if you have any additional questions, I'll be around.

Best Answer
0 Votes