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Ionic not counting floors

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‎06-15-2020 03:38

‎06-15-2020 03:38

My New Ionic isn’t counting floors?? 

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‎06-15-2020 20:04

‎06-15-2020 20:04

Hi @Rblazer, it's nice to see you again participating here in the Community Forums!

 

Thanks for bringing this to our attention. Let me share with you that Fitbit devices that count floors have an altimeter sensor that detects when you go up in elevation. Your device registers 1 floor when you climb about 10 feet or 3 meters. Your device uses changes in barometric pressure combined with the steps you take to calculate floors climbed. Fitbit devices don’t count floors on stationary exercise equipment, such as a StairMaster or treadmill, or when you go down a flight of steps.  

 

If taking the above into consideration your device still won't count steps, please try our restart process and let me know if the issue persists.

 

Let me know if you have any additional questions, I'll be around.

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