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Unable to update Ionic firmware

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‎05-08-2025 22:05

‎05-08-2025 22:05

Hello!

Ionic device have been paired in fitbit app with Samsung S10. Fitbit shows current version of Ionic 27.20.16.23.

Update Tracker Software button is red. I click it. I read all terms and after clicking "I agree" button, I get the message "An unexpected error occured".

How can I fix issue?

Regards,

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‎05-09-2025 11:25

‎05-09-2025 11:25

Welcome to the Fitbit Community, @Petrozja. I'm sorry to hear that you're not able to update your Fitbit Ionic. I'll be happy to assist. 

Fitbit Ionic has voluntarily been recalled and we're no longer providing support for this device. Please contact our team for more information about Ionic refund, visit our web page at help.fitbit.com/ionic. 

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂

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1 REPLY 1

‎05-09-2025 11:25

‎05-09-2025 11:25

Welcome to the Fitbit Community, @Petrozja. I'm sorry to hear that you're not able to update your Fitbit Ionic. I'll be happy to assist. 

Fitbit Ionic has voluntarily been recalled and we're no longer providing support for this device. Please contact our team for more information about Ionic refund, visit our web page at help.fitbit.com/ionic. 

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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