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Unable to update firmware version

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‎02-22-2020 05:50 - last edited on ‎02-23-2020 15:59 by Fitbit Moderator

‎02-22-2020 05:50 - last edited on ‎02-23-2020 15:59 by Fitbit Moderator

Hi all,

I have an ionic with firmware 32.4.19 and an iPhone 7 with iOS 13.3.1.

the app on this phone was update yesterday to 3.15.1.

but there’s no update “button” in the app to update my ionic to a newer version and I can’t add new app’s to my ionic due to an old firmware version. Anyone who can help me out?

 

Moderator edit: Subject for clarity 

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‎02-23-2020 15:59

‎02-23-2020 15:59

Hi @StijnS, welcome to the Community Forums!

 

Thanks for bringing thi to my attention and for the details that were shared. I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Please keep me posted.

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‎02-24-2020 02:17

In response to RicardoFitbit

‎02-24-2020 02:17

Hi

Thanks for the reply but I did already looked into all the documents abt the web before posting this message.

I was also under the impression that I would see an update button in the app when there was one available, but I can’t find one ( see screenshot)


Greetings

Stijn Swinnen
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