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Ionic GPS keeps searching

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‎12-13-2019 11:11

‎12-13-2019 11:11

I have owned my ionic since it came out. I run everyday and for the past two weeks my ionic cannot find a signal so no GPS tracking it says searching for the whole run. I live in FL open to the beach and sunny. No buildings or tunnels. I need some help please 

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6 REPLIES 6

‎12-14-2019 14:39 - last edited on ‎12-03-2024 05:14 by Fitbit Moderator

‎12-14-2019 14:39 - last edited on ‎12-03-2024 05:14 by Fitbit Moderator

@Elijen It's nice to see you on the Community. Thanks for the details mentioned and the troubleshooting tried. 

I would like you to restart your Ionic and then track another activity. Also, please make sure you're doing this procedure to track an activity with your Ionic. 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎12-15-2019 03:44

In response to SilviaFitbit

‎12-15-2019 03:44

I have restarted many times and still my GPS is searching. I have also uninstalled and reinstalled my fitbit and the app with no luck. I am not sure what is going on. Elizabeth.

Sent from my iPad
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‎12-19-2019 06:15 - last edited on ‎12-03-2024 05:16 by Fitbit Moderator

In response to Elijen

‎12-19-2019 06:15 - last edited on ‎12-03-2024 05:16 by Fitbit Moderator

@Elijen Thanks for getting back. I appreciate that you confirmed the troubleshooting you've performed.

I've shared your post with our Support team and they've mentioned you already have a case with them. Please continue the communication through email. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎02-23-2020 10:36

In response to SilviaFitbit

‎02-23-2020 10:36

Has this problem been solved? The same thing has been happening with my Fitbit over the last week. In places where I have used it numerous times without problem, my Fitbit now keeps searching for gps, or finds it only to lose the signal again. I have used my Fitbit since Dec 2018 with no other problems. I tried rebooting, also switching it off and on again. What else could I do?

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‎02-23-2020 14:13

In response to Martie6

‎02-23-2020 14:13

It got worse. It stopped vibrating and then stopped counting steps. I bought a new one and this one reboots when I run or walk in gps mode. Fitbit told me that not all ionics do this so they will not cover it under warranty. When I asked why I wasn’t told about this issue before I purchased a new one they would not answer me. Wish it was better news.

Sent from my iPhone
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‎02-24-2020 00:50

In response to Elijen

‎02-24-2020 00:50

Thank you, that sounds grim.

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