Unable to view Clock Faces

[Bren82]

Trying to view all the Clock faces and they won't ever open to actually see them or use them....

Moderator Edit: Clarified subject

[SilviaFitbit]

@Bren82 A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

In order to provide you with the best information possible, please tell me where you're unable to watch your clock faces, is it in your Fitbit app or in your Fitbit Ionic? 

If you're in the Fitbit app, please make sure that you have the latest Fitbit app installed which is 3.26 for Android and 3.25.1 for iOS. 

Let me know how the troubleshooting goes. Looking forward to hearing back from you. 

[Bren82]

The version says 3.4.2 like in the picture I attached. 
When I open the app and click on clock faces to try to choose new ones I can see all the options of clock faces but once I click any of the clock faces it just sits there and with a blank screen and has that circle on the screen that just keeps spinning and never shows anything. I have tried many of the clock faces and it does the same and I have left it go for a very long time and they never open...


Brenda Musgrave

[SilviaFitbit]

@Bren82 Thanks for getting back. It seems that you don't have the latest app installed in your phone and this is the reason why you're unable to install new clock faces. 

Please double check that you have the latest OS installed in your phone, this to ensure that you receive the latest Fitbit app update. Which phone model and OS do you have installed? 

Looking forward to hearing back from you. 

[Bren82]

How do I know if it's the latest version. I can't find any updates anywhere to download.I have a Samsung Galaxy S5 ..android

Brenda Musgrave

[SilviaFitbit]

@Bren82 Hey there.

Usually a Fitbit app update will appear in Play Store but you need to make sure your Samsung Galaxy S5 has one of the latest OS installed, this to ensure you receive the latest Fitbit app updates. You could find this information in your About phone information. 

Learn more about it by checking this article: What should I know about using the Fitbit app on my Android phone? 

I'll be around if you have any additional questions.