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Unlock with phone message

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‎12-08-2019 20:18 - last edited on ‎12-09-2019 12:47 by Fitbit Moderator

‎12-08-2019 20:18 - last edited on ‎12-09-2019 12:47 by Fitbit Moderator

My ionic has message saying to unlock with phone, but won't sync with phone. Tried soft and hard boot. Just need to delete software and redownload. How do I do this. Saw it somewhere, but can't find it now.

 

Moderator edit: Subject for clarity 

 

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‎12-09-2019 12:47 - last edited on ‎03-06-2026 10:07 by Fitbit Moderator

‎12-09-2019 12:47 - last edited on ‎03-06-2026 10:07 by Fitbit Moderator

Hi @Rustydowell, welcome to the Community Forums! 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting too. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon.

Don't hesitate to contact me back if you need anything else.

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