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Unlock with phone

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‎12-20-2019 15:34 - last edited on ‎12-22-2019 11:24 by Fitbit Moderator

‎12-20-2019 15:34 - last edited on ‎12-22-2019 11:24 by Fitbit Moderator

I got my New Ionic and as I was trying to set it up on my phone one of the next steps was to enter 4 digits that I see on my watch screen. Except it would just show me 1-10 numbers and wanted me to enter pin. After trying to figure it all out I actually locked my watch. Now it tells me to unlock it from my phone which I can’t do cause it is still not connected to it. I tried factory reset and that didn’t help either. What do I do? 

 

Moderator edit: Subject for clarity

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‎12-20-2019 16:40

‎12-20-2019 16:40

Contact Customer Support.

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‎12-20-2019 16:40

‎12-20-2019 16:40

Contact Customer Support.

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‎12-22-2019 11:24

In response to SunsetRunner

‎12-22-2019 11:24

Hi @Leranelson, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention and for your patience with the setup process of your Ionic device. Just as @SunsetRunner suggested, I'd like to let you know that I've contacted our Support team on your behalf to receive further assistance directly with them. That said, please keep an eye to your email inbox because they'll be in touch with you in a timely manner.

 

In the meantime, don't hesitate to contact me back if you have any additional questions for me to answer. Thanks for troubleshooting your device prior to posting. 

 

See you around.

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