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Unlock with phone

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‎04-28-2019 15:38

‎04-28-2019 15:38

My watch comes up with message unlock with phone. Does anyone know how I do this or is it a glitch. 😞 

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‎04-29-2019 19:44 - last edited on ‎10-02-2025 07:43 by Fitbit Moderator

In response to SteveH

‎04-29-2019 19:44 - last edited on ‎10-02-2025 07:43 by Fitbit Moderator

Hello guys! I'm glad to see you participating in our Community @Dawnphin @SteveH and to assist oyu with this situation. 

I've seen this type of difficulties regarding the 4 digit PIN that you can put on your device. However, this usually happens when the PIN has been entered incorrectly 10 times just as @SteveH advised.  You can resolve it by following the next steps: 

  1. From the Fitbit app dashboard, tap or click the Account icon > your device image. 
  2. Tap or click Device Lock.
  3. Find the option to reset your PIN code. 

@SteveH  Thanks for your suggestions, it's always nice to see you around helping other users.

Keep me posted.

View best answer in original post

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4 REPLIES 4

‎04-29-2019 00:33

‎04-29-2019 00:33

You get this message if you enter the wrong PIN on your fitbit too many times. Instructions on what to do can be found in this help file: https://help.fitbit.com/articles/en_US/Help_article/2250/

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‎04-29-2019 19:44 - last edited on ‎10-02-2025 07:43 by Fitbit Moderator

In response to SteveH

‎04-29-2019 19:44 - last edited on ‎10-02-2025 07:43 by Fitbit Moderator

Hello guys! I'm glad to see you participating in our Community @Dawnphin @SteveH and to assist oyu with this situation. 

I've seen this type of difficulties regarding the 4 digit PIN that you can put on your device. However, this usually happens when the PIN has been entered incorrectly 10 times just as @SteveH advised.  You can resolve it by following the next steps: 

  1. From the Fitbit app dashboard, tap or click the Account icon > your device image. 
  2. Tap or click Device Lock.
  3. Find the option to reset your PIN code. 

@SteveH  Thanks for your suggestions, it's always nice to see you around helping other users.

Keep me posted.

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‎05-04-2019 01:27

In response to RicardoFitbit

‎05-04-2019 01:27

Thank you I managed to resolve it and remove the pin.

Thanks for your help.

Dawn
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‎05-05-2019 18:06 - last edited on ‎10-02-2025 07:44 by Fitbit Moderator

In response to Dawnphin

‎05-05-2019 18:06 - last edited on ‎10-02-2025 07:44 by Fitbit Moderator

You're welcome @Dawnphin thanks for your reply and update.

I'm happy to know that your concern was resolved after trying some steps. If you have any additional questions, please don't hesitate to ask them and I'll be more than glad to continue assisting you.

I want to suggest you to visit our discussion forums and participate. There are several users who are interested in fitness, healthy eating, better sleep, among others and share many tips. They will be happy to meet you there.

Have a nice week! 

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